Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional support to clients and caregivers.

Key Responsibilities

• Resolve customer issues across multiple channels, including phone, email, and SMS
• Provide technical support and troubleshooting for the app and platform
• Process ride credits and refunds while ensuring compliance with company policies

Required Qualifications

• Previous customer support experience
• Strong organizational skills and ability to prioritize tasks
• Technical aptitude for troubleshooting platform issues
• Customer-centric mindset with a genuine desire to help others
• Proficiency in using support tools and software, including CRM systems