Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to support and nurture customer relationships.

Key Responsibilities

• Guide new customers through the onboarding process and ensure early engagement with products
• Educate customers on product features and maintain regular communication to understand their needs
• Monitor customer health metrics and assist in creating customer success plans to drive retention

Required Qualifications

• Bachelor's degree in Business, Communications, Information Technology, or a related field
• Prior internship or professional experience in customer service or client relations
• Familiarity with customer success platforms, CRM systems, or support tools
• Ability to work collaboratively across departments
• Eagerness to learn and contribute in a fast-paced environment