Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative to provide exceptional customer service in a remote setting.

Key Responsibilities:

• Provide top-notch customer service in a fast-paced environment
• Educate and assist customers and healthcare providers with services and data
• Maintain high-performance metrics around quality, accuracy, and customer satisfaction

Required Qualifications:

• High School Diploma or GED required
• Ability to create and deliver the best customer experience possible
• Ability to meet strict attendance guidelines
• Experience in a fast-paced environment
• Empathy towards customer concerns with a desire to find resolutions