Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative I CTA.

Key Responsibilities

• Respond to inquiries and provide personalized service to members regarding product offerings
• Collect and analyze member information to determine eligibility and resolve transactions
• Utilize online tools to monitor performance metrics and support division projects

Required Qualifications

• 1-2 years of telephonic customer service experience or equivalent education/experience
• High school diploma or equivalent required; associate degree preferred
• Knowledge of company policies and procedures
• Ability to work semi-routine assignments and escalate issues as necessary
• Basic understanding of performance monitoring and customer feedback analysis