Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Investigate, analyze, and resolve consumer and commercial billing issues and complaints
• Identify solutions and present resolution options to customers
• Negotiate and authorize billing settlements and adjust customer accounts

Required Qualifications

• Experience in customer service or billing support
• Ability to analyze and negotiate billing issues
• Familiarity with consumer and commercial billing processes
• Proficient in documenting and reporting issues
• Ability to work remotely in a full-time capacity