Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Assist customers with inquiries and resolve technical problems via remote assistance
• Document and track issues in a ticketing system for future reference

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience is preferred
• Ability to work in a remote environment
• Familiarity with ticketing systems is a plus
• High school diploma or equivalent; relevant certifications are a plus