CRM Administrator and Service Delivery Lead

Job Summary

A company is looking for an Advancement CRM Administrator and Service Delivery Lead to support and enhance its Advancement CRM and digital marketing platform.

Key Responsibilities

• Serve as the primary administrator for the Advancement CRM and reporting system
• Configure and manage technical functions such as accounts, dashboards, workflows, and integrations
• Train campus and Foundation staff on CRM functionality and best practices

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of three years of experience with enterprise systems administration and development
• Strong background in CRM Administration, including triggers, workflow automation, and related functions
• Experience with digital marketing platforms, CRM/ERP integrations, and data segmentation
• Proficiency in Apex or an equivalent object-oriented language (Java, C#/.NET)