Customer Care Team Member

Job Summary

A company is looking for a Customer Care Team Member.

Key Responsibilities

• Handle inbound calls and provide marketing materials related to Medicare plans
• Utilize available tools for single call resolution and maintain customer satisfaction
• Input caller and enrollment information accurately into multiple systems

Required Qualifications

• High school diploma or equivalent
• 1 year or more of inbound call center experience preferred
• Prior medical or health insurance experience preferred
• Must reside in specific states: AR, FL, GA, IL, KS, NH, NJ, OH, TN, TX, PA, VA
• Personal Windows 10 Operating System required with webcam and USB headset