Customer Complaints Manager

Job Summary

A company is looking for a Manager, Customer Complaints.

Key Responsibilities

• Manage a team responsible for customer complaints, vigilance reporting, and investigations of active devices
• Ensure compliance with post-market surveillance system regulations and maintain established timelines for complaint handling activities
• Support management of quality concerns and implement efficiency improvements in complaint handling activities

Required Qualifications

• Bachelor's degree required
• 8-10 years of related experience required
• Applicable industry or professional certification preferred
• Ability to work a non-standard schedule as needed
• Secrecy and invention agreement and non-compete agreement required