Customer Experience Lead

Job Summary

A company is looking for a Customer Experience Lead - Remote.

Key Responsibilities

• Assist customer service call team members in responding to inquiries
• Evaluate information to address customer comments or complaints effectively
• Maintain detailed records of communication and track unresolved complaints

Required Qualifications

• 3+ years' experience in a customer service or administrative role
• Proficient knowledge of Excel, including formulas, filtering, sorting, and VLOOKUP
• Ability to perform your work anywhere that has a reliable internet connection