Customer Service Representative II

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Handle inbound customer inquiries and requests professionally and efficiently
• Provide product quotes and utilize up-sell techniques when appropriate
• Develop strong customer relationships through high-quality interactions

Required Qualifications

• High School diploma or equivalent
• Minimum of 1 year in a CSR 1 position or 2 years of equivalent experience in customer service and the auto industry
• Proficiency in business software including Microsoft Office and internal systems
• Strong organizational abilities
• Willingness to work a schedule including weekends and occasional overtime