Customer Experience Operations Consultant

Job Summary

A company is looking for a Customer Experience Operations Consultant - Transportation.

Key Responsibilities

• Assess customer experience pain points and build Customer Experience strategy
• Manage and facilitate customer operations process improvement initiatives and daily program/project management
• Coordinate cross-functional teams and ensure on-time delivery of project plans while managing stakeholder communication

Required Qualifications

• Minimum of 8 years of experience in consulting, strategic planning, and program management focused on operational improvements
• Experience in the transportation industry with a strong background in customer operations
• PMP certification or equivalent experience is desired
• Bachelor's degree required; MBA strongly preferred
• Experience with process mapping and KPI tracking, and proficiency in project management tools