Customer Service Associate

Job Summary

A company is looking for a Premium Assistance Customer Service Associate.

Key Responsibilities

• Responds to incoming calls from clients and assists with program questions
• Reviews client documentation to determine eligibility for reimbursement and requests additional information as needed
• Maintains professional relationships and completes daily goals while assisting in training new agents

Required Qualifications

• Minimum 1 year of customer service and/or contact center experience
• Minimum 1 year of experience with Microsoft Office
• Ability to multi-task and work under minimal supervision
• Experience in critical thinking and problem-solving
• Professional behavior and adherence to attendance and dress code standards