Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle a high volume of customer inquiries and provide exceptional service.

Key Responsibilities

• Monitor phone queues and respond to customer inquiries via calls, emails, live chat, and social media
• Utilize product knowledge to assist customers with their choices and manage their expectations regarding orders
• Provide feedback on customer service processes to improve service quality and efficiency

Required Qualifications

• At least 1 year of experience in a customer service or call center environment
• Solid computer skills, including proficiency in Word, Excel, and Outlook
• Ability to work a flexible schedule, including evenings and weekends
• Bilingual skills are a plus
• Demonstrates a sense of urgency and enthusiasm in customer interactions