Customer Service Representative

Job Summary

A company is looking for a Contact Center Agent.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently
• Utilize MS Excel to analyze and manage customer data ensuring accuracy and timely updates
• Collaborate with team members to develop strategies for improving customer satisfaction

Required Qualifications

• High school diploma or GED Certificate; an associate or bachelor's degree in healthcare management is preferred
• Minimum of two years' experience in customer service, including six months in a lower-level customer care representative role
• Basic understanding of healthcare call center operations is advantageous
• Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
• Proficiency in MS Excel, including data analysis and reporting capabilities