Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer 50-70 incoming calls daily, assisting members with benefit coverage, prior authorization, and appeals
• Document information accurately while actively listening to identify customer issues and provide appropriate solutions
• Research and resolve complex issues, providing members with status updates and clarifying decision outcomes regarding prior authorization requests

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of inbound call center experience handling 50-70 calls daily
• Familiarity with computers and ability to navigate complex systems
• Ability to work flexible 8-hour shifts during specified business hours and attend 100% of training