Remote Support Specialist

Job Summary

A company is looking for a Remote Support Specialist.

Key Responsibilities

• Responding to user inquiries via phone, email, and ticketing systems
• Troubleshooting platform issues and guiding users through solutions
• Verifying credentials and onboarding new users

Required Qualifications

• Bachelor's degree or higher
• Experience in customer service, especially in high-volume settings
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, SharePoint)
• Ability to obtain a Public Trust Clearance
• Prior experience working remotely is highly preferred