Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Tier 1 Support.

Key Responsibilities

• Handle inbound and outbound calls while providing excellent customer service
• Assist with account access issues, including password resets and ID reactivation
• Log and update customer interactions in the tracking system according to procedures

Required Qualifications

• High School Diploma or equivalent (GED) required
• Must be a U.S. Citizen eligible for a security clearance
• Experience supporting I.T./Helpdesk call centers preferred
• Ability to work with minimal supervision
• Strong analytical abilities and a customer service-oriented focus