Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their EMEA team.

Key Responsibilities

• Build and nurture long-term relationships with existing customers across EMEA
• Own the renewal process for assigned accounts and anticipate risks to protect retention
• Identify upselling and cross-selling opportunities while partnering with Sales for growth

Required Qualifications

• Bilingual fluency in English and German (written and spoken) is essential
• 3+ years in Customer Success, Account Management, or a similar role, ideally with SaaS/enterprise software customers
• Demonstrated success managing renewals and driving upsell/cross-sell opportunities
• Experience with SaaS solutions (PLM or enterprise software preferred) and ability to translate technical solutions into business outcomes
• Strong plus for experience in merchandising, buying, or fashion/apparel operations