Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their dynamic and fast-growing Customer Success team.

Key Responsibilities

• Proactively engage with clients to identify needs and drive product adoption
• Respond to customer support inquiries and resolve issues with a solutions-oriented approach
• Build deep understanding of the platform to support customer workflows and contribute to product direction

Required Qualifications

• 2+ years of experience in a client-facing role such as Customer Success or Account Management
• Prior experience in Fintech or financial institutions is desired
• B.S. in Finance, Economics, or a similar field
• Ability to influence technical and business audiences to improve products
• Curiosity and desire to learn quickly to develop domain knowledge