Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - AI Strategy.

Key Responsibilities

• Guide customers through product onboarding and adoption of new processes
• Analyze product usage and customer health to identify risks and opportunities
• Engage with technical users on CI/CD integration and security testing workflows

Required Qualifications

• 5+ years in a customer success or account management role within a technology-driven environment
• Experience leveraging AI or automation in customer success
• Technical credibility in engaging with AppSec and engineering teams
• Proven ability to design segmented lifecycle programs and set metrics
• Bachelor's degree required; advanced degree a plus