Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Build and nurture strong relationships with customers to understand their goals and enhance platform usage
• Drive customer retention and identify growth opportunities through collaboration with sales and strategic planning
• Conduct regular business reviews and create client success plans to ensure customers achieve desired outcomes

Qualifications:

• A minimum of 4 years of Customer Success Management experience
• Experience in the multifamily sector is required
• Proven track record of meeting monthly performance benchmarks
• Self-starter with a growth mindset and ability to work independently
• Demonstrated ability to create exceptional customer experiences and navigate complex relationships