Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate.

Key Responsibilities

• Handle emails and incoming/outbound calls to assist users
• Investigate user-reported issues to determine root causes
• Ensure compliance with program requirements and review training materials for accuracy

Required Qualifications

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered
• Experience in healthcare, Medicaid, and Long-Term Care preferred
• Proficient with Microsoft Office Suite