Customer Success Manager

Job Summary

A company is looking for a Scale Customer Success Manager to work directly with schools and small districts to enhance their use of the platform.

Key Responsibilities

• Manage a large portfolio of customers, ensuring high adoption, retention, and expansion
• Lead renewal conversations and negotiations with schools and districts
• Guide customers through onboarding and provide support for critical issues

Required Qualifications

• Background in K12 education
• History of exceeding individual and team KPIs
• Experience managing multiple projects simultaneously
• 1-2 years of experience managing customer accounts
• Undergraduate degree preferred