Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM).

Key Responsibilities

• Understand and support customers in leveraging the product for their security operations
• Drive customer adoption, renewal, and expansion of software use and licenses
• Develop training materials and provide feedback to the product team based on customer experiences

Required Qualifications

• Experience in cyber intelligence, automation, or defense roles
• Enterprise experience with high value accounts
• Strong technical background with familiarity in cyber analyst roles
• BA/BS or equivalent combination of education and experience
• Comfortable engaging with both technical and executive stakeholders