Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise Payer.

Key Responsibilities

• Ensure customer satisfaction and retention within assigned accounts
• Build trusting relationships with client operational leadership and coordinate business review meetings
• Collaborate with teams to solve issues and improve the effectiveness of solutions for customers

Required Qualifications

• Bachelor's degree preferred
• 3-4 years of professional experience in healthcare quality programs, risk adjustment, claims, clinical data exchange, or EMR
• Experience in a sales, service, or operations role
• Strong working knowledge of Salesforce and Gainsight is a plus