Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build positive relationships with existing customers and enhance their experience with the company's products.

Key Responsibilities

• Develop a deep understanding of key account needs and act as a trusted advisor
• Drive product adoption and utilization, while leading quarterly business reviews
• Identify upsell opportunities and collaborate with internal teams to address customer challenges

Required Qualifications

• Proven ability to grow accounts and negotiate with key stakeholders
• Experience with SaaS products and CRM software (e.g., Salesforce, Zoho CRM)
• Strong organizational skills to manage workload and meet deadlines
• Ability to effectively present information and lead discussions
• Independent problem-solver with a customer-centric approach