Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to serve as a strategic partner and advisor to clients in benefits administration and BPO solutions.

Key Responsibilities

• Build and nurture high-trust relationships with a portfolio of customers
• Lead internal cross-functional efforts to ensure seamless execution and customer satisfaction
• Handle escalated inquiries and monitor service delivery to drive continuous improvement

Qualifications

• 5+ years in Benefits Administration customer support
• 5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) is a plus
• Bachelor's degree in business management or equivalent industry experience
• Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)
• Proven success managing complex customer portfolios