Bilingual Affiliate Experience Professional

Job Summary

A company is looking for a Bilingual Affiliate Experience Professional (English/Spanish).

Key Responsibilities

• Identify, investigate, and resolve escalated issues raised by Affiliate Partners and customers
• Collaborate with Account and Program Staff to provide updates on escalations and ensure stakeholder communication
• Maintain a tracking system for escalations and create service tickets for documentation and resolution

Required Qualifications

• Bachelor's degree or equivalent work experience
• Bilingual in Spanish and English required
• Minimum of 3 years of experience in conflict resolution or escalations management
• Strong analytical skills to identify trends in escalations
• Collaborative attitude and ability to work within a cross-functional team environment