Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Enterprise.

Key Responsibilities

• Own overall relationship with assigned clients, focusing on adoption, retention, growth, and satisfaction
• Establish a trusted advisor relationship with clients and drive continued value of products and services
• Manage the annual renewal process and identify upsell opportunities while advocating for customer needs

Required Qualifications

• 3-5 years of experience in Enterprise Customer Success
• Domain knowledge in cybersecurity services, including frameworks and testing practices
• Experience partnering with security-focused personas such as CISOs and Security Engineers
• Experience working with Salesforce
• Prior experience managing renewals and expansions with Enterprise-level clients