Retention Specialist

Job Summary

A company is looking for a Retention Specialist who is enthusiastic and compassionate, focused on helping customers.

Key Responsibilities

• Handle inbound and outbound calls with urgency and care
• Empathize with clients to resolve issues and renegotiate agreement terms
• Work to retain the existing customer base by addressing concerns through calls and emails

Required Qualifications

• Must be legally authorized to work in the United States without employer sponsorship
• Proven call center experience with a passion for generating sales
• Ability to build rapport with customers sincerely and ethically
• Demonstrated competitive spirit to meet and exceed sales goals
• Computer proficient with the ability to multitask