Customer Systems Support Director

Job Summary

A company is looking for a Customer Systems & Maintenance Support Director.

Key Responsibilities

• Manage the execution of customer solution implementations, training, and complex issue resolution
• Facilitate special projects and ensure successful completion of enterprise strategic initiatives
• Develop metrics and strategies to improve productivity and customer experience

Required Qualifications

• Bachelor's degree in business administration, accountancy, sales, marketing, computer sciences, or a related field
• Six years of progressively responsible experience in a related field
• Strong technical understanding of support technologies and measurement systems
• Experience in staffing and developing high-performing teams
• Master data management experience preferred