Remote Call Center Supervisor

Job Summary

A company is looking for a Call Center Supervisor to manage a team of Customer Service Representatives in a remote setting.

Key Responsibilities

• Monitor and manage the performance and quality of EBO Representatives
• Coach and train team members, handle escalated issues, and manage personnel matters
• Ensure compliance with policies and protocols while conducting performance appraisals

Required Qualifications

• 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment
• Knowledge of medical terminology, patient billing, and healthcare administration
• Experience in performance management, staffing, and coaching/training
• Proficient in MS Office applications and data entry on company systems
• Ability to work in a fast-paced, deadline-oriented environment