Customer Success VP

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Own net dollar retention and revenue generation targets across the customer base
• Guide newly launched programs to ensure rapid adoption and success
• Maintain relationships with C-suite executives and balance customer advocacy with business objectives

Required Qualifications

• 10+ years of experience in customer success, account management, or related roles
• 3+ years of experience building and leading customer success teams
• Proven track record in driving revenue growth and retention
• Experience with consultative selling and solution-based approaches
• Deep understanding of SaaS metrics from hands-on experience