Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate for a remote position in Hawaii.

Key Responsibilities

• Respond to customer-submitted live chats and emails promptly
• Troubleshoot customer inquiries related to accounts, billing, and domains
• Meet targets for quality, productivity, and customer satisfaction in support interactions

Required Qualifications

• Open availability for a 40-hour work week, including weekends and holidays
• At least 1 year of customer-facing experience in a similar role
• Familiarity with the Squarespace platform
• Consistent and reliable Wi-Fi connection with a distraction-free workspace
• Must reside in Arizona, Hawaii, Idaho, Utah, New Mexico, Oregon, or Washington