Digital Success Program Manager

Job Summary

A company is looking for a Digital Success Program Manager to design and optimize digital customer journeys.

Key Responsibilities

• Design and optimize end-to-end digital customer journeys focusing on scale customer segments
• Collaborate cross-functionally to create seamless customer experiences and implement scalable digital engagement strategies
• Own KPIs for digital customer success initiatives and continuously optimize digital touchpoints based on performance data

Required Qualifications

• 3+ years of digital customer success experience in SaaS organizations
• 1+ years of experience with customer success platforms (ChurnZero, Pendo, or similar)
• Strong background in customer lifecycle management and journey optimization
• Exceptional strategic thinking with the ability to design holistic customer experiences
• Proficiency with customer success platforms and data analysis capabilities