Director of Account Management

Job Summary

A company is looking for a Director of Account Management.

Key Responsibilities

• Develop and execute account management strategies to achieve retention and growth targets
• Oversee customer account strategies to maximize Net Revenue Retention (NRR) and ensure satisfaction
• Define and track key account management metrics while implementing scalable processes for team efficiency

Required Qualifications

• 10+ years in account management, customer success, or sales leadership, with 3+ years in a team leadership role
• Experience in SaaS, AI/ML, or enterprise technology environments is strongly preferred
• Bachelor's degree in Business, Technology, or related field; MBA preferred
• Proven ability to lead and scale account management or customer success teams
• Strong strategic thinking and execution skills with experience managing multimillion-dollar account portfolios