Director of Client Services

Job Summary

A company is looking for a Director of Client Services to lead client engagement and enhance service delivery.

Key Responsibilities

• Serve as the primary point of contact for key clients post-sale, advocating for their needs and ensuring consistent support
• Proactively manage client issues and escalations to resolution while improving communication flow between clients and internal teams
• Manage and coach a client services team, setting clear expectations and fostering a collaborative culture focused on service excellence

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Communications, or related field (Master's preferred)
• 7+ years of experience in client services or customer-facing leadership roles
• Experience working with healthcare clients, particularly Medicaid, Medicare, or commercial payers, is strongly preferred
• Proven ability to manage high-value B2B relationships and navigate cross-functional environments
• Experience using CRM tools like Zoho, Salesforce, or Zendesk