Director of Member Services

Job Summary

A company is looking for a Director of Member Services who will lead the Member Services teams remotely across the U.S.

Key Responsibilities

• Develop and execute a long-term vision and strategy for Member Services to enhance member satisfaction and operational efficiency
• Oversee daily operations, ensuring service level objectives are met while managing capacity and budget
• Lead initiatives to improve member experience and collaborate with senior leaders on business objectives

Required Qualifications

• 8+ years of senior leadership experience in customer service/sales or the insurance industry; Benefit Administration experience preferred
• Bachelor's degree or equivalent business experience
• Proven experience leveraging technology to optimize operations
• Experience in workforce planning, high volume recruiting, and training in a high growth environment
• Track record of driving cost reductions without negatively impacting performance