End User Support Manager

Job Summary

A company is looking for a Manager, End User Support.

Key Responsibilities

• Lead and manage the End User Support team, ensuring efficient operations and issue resolution
• Oversee BPO partner management, ensuring adherence to performance standards and conducting regular reviews
• Analyze customer support data to identify trends and implement process improvements

Required Qualifications

• 2-4 years of experience in a support role, preferably in FinTech
• 5+ years of experience in customer support with a focus on complex issues
• 2+ years of experience leading a customer support team
• 3+ years of experience managing vendor or BPO relationships
• Strong analytical skills with proficiency in data analysis tools