Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate - PT Weekend Coverage.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of the company's technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as necessary

Required Qualifications

• Experience in a multi-channel help desk environment, preferably with Zendesk
• Background in a customer-facing healthcare role, assisting patients in navigating the healthcare system
• Experience working in a metrics-driven position
• Prior experience with Medicare patients is a plus
• Ability to work in a remote environment with stable internet connectivity