Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Manage client relationships, ensuring swift issue resolution and proactive risk mitigation
• Drive account adoption and growth through user outreach and quarterly Business Reviews
• Analyze client data and business processes to improve account health and customer satisfaction

Required Qualifications

• 7+ years of client success or account management experience in a SaaS company
• Experience with multimillion dollar corporations and law firms
• Knowledge of the eDiscovery industry
• Customer-centric approach with a focus on process improvement
• Strong analytical skills with experience in data manipulation for business insights