Healthcare Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead to oversee day-to-day operations of their support team in the healthcare sector.

Key Responsibilities:

• Serve as the first point of contact for support team members, providing guidance and feedback
• Maintain and optimize support tools and systems while monitoring workflows and team efficiency
• Analyze support trends to propose improvements and act as a liaison between the support team and upper management

Required Qualifications:

• 3+ years of experience in customer support, with at least 1 year in a leadership role
• Experience with support platforms and CRMs, such as Zendesk or ServiceNow
• Proven ability to work with healthcare professionals and patients
• Excellent organizational skills
• Demonstrated ability to coach and mentor team members