Network Support Specialist

Job Summary

A company is looking for a Network Support I.

Key Responsibilities

• Monitor network elements for anomalies and troubleshoot issues using network management software
• Provide first-line technical support for customers and notify them about incident progress
• Participate in the Change Management process and maintain customer sensitive data per defined processes

Required Qualifications

• Knowledge of network management tools is a plus
• Basic understanding of Telecommunications call flows and signaling is a plus
• Knowledge of the 9-1-1 ecosystem is a plus
• Associate's degree
• Intermediate level knowledge of Windows Office Suite