Exception Operations Manager

Job Summary

A company is looking for an Exception Operations Manager to oversee financial transaction exceptions and improve operational processes.

Key Responsibilities

• Investigate and resolve payment discrepancies and regulatory issues, collaborating with various teams
• Analyze recurring issues to identify root causes and implement actionable improvements
• Partner with cross-functional teams to enhance systems and automate processes

Required Qualifications

• 4+ years of experience in exception management, reconciliation, or transaction operations within fintech, banking, or payments
• Strong analytical skills to identify root causes and design effective solutions
• Experience working with cross-functional teams including engineering and compliance
• Proven ability to streamline workflows and implement process improvements
• Familiarity with payment networks and financial regulations