Facilities Management Supervisor

Job Summary

A company is looking for a Supervisor, Facilities Management to oversee provider relations and operational support functions.

Key Responsibilities

• Make outbound calls to medical provider offices to strengthen relationships and resolve issues
• Lead, coach, and manage a team to achieve departmental goals and performance metrics
• Utilize data tools to track performance metrics and analyze data for process improvement

Required Qualifications

• 3 years+ of experience in outbound calling and managing relationships, with supervisory experience preferred
• Experience in a medical provider's office or understanding of medical provider operations
• Basic proficiency in Microsoft Excel or willingness to learn
• Comfortable handling conflict and conducting direct conversations professionally
• Bachelor's degree in Communications, Health, Business, or related field preferred; equivalent experience considered