Operations Service Manager

Job Summary

A company is looking for an Operations Service Manager to oversee customer service operations and manage complex accounts.

Key Responsibilities:

• Serve as a liaison between customers and internal departments to address operational issues and escalated concerns
• Identify and resolve operational problems, ensuring resources are available for call and claim teams
• Maintain customer dental plan documents and test benefit changes in the claims processing system

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in claim processing
• 1+ years of experience leading complex analytical projects
• Intermediate proficiency with MS Office (Excel, Outlook, Teams, Word, PPT)