Group Service Specialist (Remote Opportunity)

About the position

Responsibilities
• Handle Travel Advisor phone calls, chats, questions, and requests.
• Own and close cases and tasks, consistently meeting KPI expectations.
• Assist with finalization and manage the phone queue during busy seasons or when team members are unavailable.
• Monitor Room Lists and Final Countdown Letters, assigning the Queue as needed.
• Strive to grow repeat business by building customer rapport and providing outstanding service.
• Collaborate with other service team members and leaders to meet team expectations and suggest process improvements.
• Perform other duties or special projects as required or assigned by the leader.

Requirements
• High School Diploma or equivalent required.
• 2 years of customer service experience preferred.
• Proficiency in Microsoft Suite of tools – Excel, Word, TEAMS & PowerPoint.
• Experience utilizing CRM tools to manage business.
• Strong customer service and problem-solving skills.
• Great technology skills and detail-oriented.
• Ability to work with team members in both an office and remote environment.
• Maintain focus and energy in a fast-paced group environment.
• Strong analytical and problem-solving skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to travel up to 5%, domestically or internationally.

Benefits
• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match