Senior Manager of Global Support Services

Job Summary

A company is looking for a Senior Manager of Global Advanced Support Services.

Key Responsibilities

• Ensure operational excellence of Global Support Services and Technical Account Management functions
• Establish and scale a high-performing leadership team for critical functions and operational excellence
• Lead continuous improvement initiatives to enhance customer experience and operational efficiency

Required Qualifications

• Bachelor's degree in business or related field
• 8+ years of experience in Professional Services and/or Support/Technical Account management in a high-tech software industry
• Comprehensive knowledge of Professional Services and/or Support processes and methodologies
• Experience in building a high-impact, global, customer-facing team
• Demonstrated financial expertise in budget management and forecasting