Healthcare Customer Service Representative

Job Summary

A company is looking for a Patient Financial Services/Customer Service Digital Communication Representative.

Key Responsibilities

• Respond to patient inquiries with compassion and professionalism through various communication channels
• Research and resolve patient account issues by coordinating with relevant teams and escalating when necessary
• Counsel patients on billing complexities and financial assistance options while ensuring compliance with policies

Required Qualifications

• 2 years customer service experience
• 1 year healthcare customer service and/or experience in a hospital or clinic business office